Frequently Asked Questions2021-03-05T18:50:10+00:00



kül Troubleshoot FAQ’s

kül strives for excellence in everything we do. Occasionally you may experience a small problem that requires some troubleshooting.

Take some time to review the troubleshooting tips.


Basic Questions

How do I install my kül?2021-03-01T19:00:24+00:00

There are 2 types of installation methods.
The kül Installation videos in the support section will help you determine which type of installation is best for your application. For questions or assistance with installing the kül, please refer to your owner’s manual, or call our technical support team at 833-866-0560.

Forgot Parental Control Passcode?2021-03-01T18:58:33+00:00

Updating your passcode is easy with kül.
Simply select “product information” in the “settings” screen. Press and hold the kül logo for 5 seconds. You will then be directed to the “advanced” screen where you can select “reset passcode”.

Questions about CO2

Where do I get külCO2 refills?2021-05-10T21:19:30+00:00

Order refills on our website, or call us at 833-866-0560.

My sparkling water isn’t dispensing.2021-03-02T15:52:17+00:00

If you don’t see any water dispensing while pressing your sparkling dispense button, then you need to replace külCO2.

How long does one külCO2 last?2021-03-01T17:14:08+00:00

Your should see around 250 – 8oz. glasses of Sparkling water, which replaces 125 – 16 ounce bottles.

Questions about filters

What do the replacement filters remove?2021-03-02T15:50:29+00:00

külUltimate removes a long list of contaminants including Pharmaceuticals, Asbestos, Chlorine, and Lead. Please visit our filtration page for a full list of contaminant reduction.

How do I know it’s time to replace my filter?2021-03-02T15:51:56+00:00

kül’s filter life monitor will alert you when it’s time to replace your filter. Since water quality varies, those areas with heavy sediments may find that filters clog, and the water will dispense slower. Replacing your filter will restore normal flow.

Questions about performance

My water flow seems slow, what can I do?2021-03-01T17:11:59+00:00

If the water coming from the faucet seems slower than normal, it might be time for a filter change. In some areas the water quality may cause your filter to expire before the year point. If you have changed your filter and are still experiencing low kül flow, please call the kül Tech Squad.

What happens when my kül doesn’t dispense water?2021-03-01T17:15:49+00:00

If you press any of the dispense buttons on the touch screen and don’t receive any water, there are several items to check. Make sure the filter is installed in the fully locked position. Also, make sure your Shut-Off Valve in the back is in the ON position and your water line is functional.

If this doesn’t solve the problem, there might be an issue with another area of the kül. Contact the kül Tech Squad for further diagnosis.

Tip: When cleaning the kül, be careful to keep water away from the Touch Screen area and avoid detergents – clean the kül with mild soap and a damp towel. Moisture can damage the Touch Screen and require more frequent replacement. 

Need Assistance

How do I get service?2021-03-01T19:09:10+00:00

While kül does not offer a service network, most kül issues can be addressed by contacting our kül Tech Squad. Please call them at 833-866-0560, or email at tech@verykul.com.

Basic Questions

How do I install my kül?2021-03-01T19:00:24+00:00

There are 2 types of installation methods.
The kül Installation videos in the support section will help you determine which type of installation is best for your application. For questions or assistance with installing the kül, please refer to your owner’s manual, or call our technical support team at 833-866-0560.

Forgot Parental Control Passcode?2021-03-01T18:58:33+00:00

Updating your passcode is easy with kül.
Simply select “product information” in the “settings” screen. Press and hold the kül logo for 5 seconds. You will then be directed to the “advanced” screen where you can select “reset passcode”.

Questions about CO2

Where do I get külCO2 refills?2021-05-10T21:19:30+00:00

Order refills on our website, or call us at 833-866-0560.

My sparkling water isn’t dispensing.2021-03-02T15:52:17+00:00

If you don’t see any water dispensing while pressing your sparkling dispense button, then you need to replace külCO2.

How long does one külCO2 last?2021-03-01T17:14:08+00:00

Your should see around 250 – 8oz. glasses of Sparkling water, which replaces 125 – 16 ounce bottles.

Questions about filters

What do the replacement filters remove?2021-03-02T15:50:29+00:00

külUltimate removes a long list of contaminants including Pharmaceuticals, Asbestos, Chlorine, and Lead. Please visit our filtration page for a full list of contaminant reduction.

How do I know it’s time to replace my filter?2021-03-02T15:51:56+00:00

kül’s filter life monitor will alert you when it’s time to replace your filter. Since water quality varies, those areas with heavy sediments may find that filters clog, and the water will dispense slower. Replacing your filter will restore normal flow.

Questions about performance

My water flow seems slow, what can I do?2021-03-01T17:11:59+00:00

If the water coming from the faucet seems slower than normal, it might be time for a filter change. In some areas the water quality may cause your filter to expire before the year point. If you have changed your filter and are still experiencing low kül flow, please call the kül Tech Squad.

What happens when my kül doesn’t dispense water?2021-03-01T17:15:49+00:00

If you press any of the dispense buttons on the touch screen and don’t receive any water, there are several items to check. Make sure the filter is installed in the fully locked position. Also, make sure your Shut-Off Valve in the back is in the ON position and your water line is functional.

If this doesn’t solve the problem, there might be an issue with another area of the kül. Contact the kül Tech Squad for further diagnosis.

Tip: When cleaning the kül, be careful to keep water away from the Touch Screen area and avoid detergents – clean the kül with mild soap and a damp towel. Moisture can damage the Touch Screen and require more frequent replacement. 

Need Assistance

How do I get service?2021-03-01T19:09:10+00:00

While kül does not offer a service network, most kül issues can be addressed by contacting our kül Tech Squad. Please call them at 833-866-0560, or email at tech@verykul.com.

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