Shipping & Returns
Shipping & Delivery
Once your order has shipped, you will receive an email notification with tracking information and will receive your unit by Standard Delivery, here is what to expect:
When your kül ships from our warehouse, you will receive an email notification from us with tracking information, letting you know your order is on the way. Your order will ship by FedEx Ground and, depending on your location, may take 3-7 days to arrive.
Make sure to ship your orders to a safe location. Kül is not responsible for lost or stolen packages.
The FedEx drivers will not carry the kül into your home or up any flights of external stairs as part of delivery. They will leave the kül in the box and will not unpack or assemble.
IMPORTANT: If you need to change the phone number or address, please contact kül Customer Support immediately. There are no guarantees that information can be updated with the carrier.If your kül is delivered to you in a damaged condition because of faulty shipping, please contact us at info@verykul.com or call 1-833-866-0560 for further instructions. Photographs of the damage will be necessary to make a claim with FedEx.
Returns & Refunds
We’re confident you’ll love your kül, but just to make sure, all new kül Appliances come with a 30-day Satisfaction Guarantee period. If you are not completely satisfied with your kül for any reason, follow the process described below to start a return.
If you are not completely satisfied with your kül Appliance, please call 1-833-866-0560 to ask any questions, as we would like to help you have the most satisfactory experience possible.
If, however, you would like to return your kül Appliance, please call within 30 days of delivery to request a Return Merchandise Authorization (RMA) number to start your return process. Products returned without an RMA number will be considered unauthorized and will not be refunded or credited.
Upon receiving your RMA number, your returned product must be received no later than two (2) weeks after you received your RMA number.
Process
To return your Kül products, please follow these 4 steps:
- Repack the product. Products plus all accessories and materials must be returned undamaged in original packaging. You must pack the Kül products and materials in the original packing material so that the parts are returned securely. Make sure everything is padded and secured. Care must be taken toprevent damage during return shipping. DAMAGE DURING RETURN SHIPPING WILL RESULT IN AN ADDITIONAL REPAIR FEE.
- Affix Return Label. Place prepaid return label on the outside of each outer box.
- Drop off package(s): Take packages to FedEx drop off location. To find the closest drop off location, visit the FedEx website.
Refund
Upon receiving the returned product, we will refund the original credit card used.
You can expect your refund within 30 days of our receiving your returned product.
Order Cancellation Policy
After placing your order, it maybe possible to cancel your order by calling us directly at 1-833-866-0560. However, once inventory has been allocated to your order, we cannot guarantee that the order will not be shipped. If your order has shipped, you must return any unwanted items in accordance with our Return Policy.
Damage Upon Delivery
If your kül product is delivered to you in a damaged condition because of faulty shipping, you should call kül at 1-833-866-0560 or email info@verykul.com for return instructions. You should also notify the shipper. Photographs documenting the damage are required.